Salon Policies

Cancellation & Late Policy

We understand that life happens. To respect the time of your stylist and other clients, we ask that any cancellations or changes to your appointment be made at least 24 hours in advance.

• Cancellations made within 24 hours will be charged 50% of the service amount.
• Same-day cancellations will be charged the full service amount.
• No-shows will be charged the full service amount and may affect your ability to book future appointments.

A card on file is required to book all appointments.

Late Arrivals

We will always do our best to accommodate you. Please keep in mind that lateness affects the quality of your service and the clients after you.

• Haircut services — arriving more than 15 minutes late may result in a rescheduled appointment and a full service charge.
• Color services — arriving 15 minutes late may require us to reevaluate your service, and you may forfeit your blowout and finish work. Arriving 30 or more minutes late will result in a rescheduled appointment and a full service charge.

We respect your time too. If your stylist is running behind, you will be notified as soon as possible. If we are late beyond a reasonable amount of time, you have the right to reschedule your appointment with no penalty.

Children & Guests

Due to the nature of our services, including head spa treatments, aesthetic services, and massage, Kasa is an adult-only space. For the safety and comfort of all guests, we kindly ask that children not accompany clients during appointments.

We want every guest to be fully present and to enjoy their experience, and that includes you.

Parking

We have a private parking lot with dedicated guest parking. Look for signs that read Kasa Beauty Collective.

• Driving east on W. Chestnut St., Kasa will be on your right. The parking lot is just past the salon; turn right.
• Driving west on W. Chestnut St., Kasa will be on your left. The parking lot is just before the salon; turn left.

Please note that our parking lot has a slope. For clients with limited mobility, or if the lot is full, metered street parking is available directly in front of the salon on W. Chestnut St.

Pet Policy

To maintain a clean and relaxing environment for all guests, we kindly ask that no pets be brought into the salon. Only certified service animals are permitted.